Service Updates
Service Updates
This page is where we will post regular updates on any problems or issues that may affect the service that JGS4x4 offers its customers. This could be problems with stock, deliveries from suppliers, delivery partner issues or anything else. This year the main headline is, of course, the worldwide Coronavirus Covid-19 pandemic that has and will affect us all in one way or another.
Firstly, we hope you are all keeping well and coping the best you can under the current public health situation regarding the Coronavirus (COVID-19) pandemic - it certainly is a very worrying time for everyone worldwide.
Our main priority at JGS4X4 is the health and welfare of our staff and their families. We are doing everything possible to keep ourselves and the JGS4X4 team fit, well and healthy. This includes strict sanitisation and regular cleaning throughout the day. We are admittedly going over the top, but we feel it is much better to be over-cautious!
Our main priority at JGS4X4 is the health and welfare of our staff and their families. We are doing everything possible to keep ourselves and the JGS4X4 team fit, well and healthy. This includes strict sanitisation and regular cleaning throughout the day. We are admittedly going over the top, but we feel it is much better to be over-cautious!
Mail Order UK - No known problems
Mail Order Europe - No known problems
Mail Order Rest Of World - NOT AVAILABLE
Workshop - CLOSED
Shop & Trade Counter - CLOSED
Collections - NOT AVAILABLE
16/07/2020- Update
We have re-instated the option for Saturday delivery. When ordering on a Friday, you have the option to choose Saturday delivery. This only applies to items that are in stock, and for UK mainland addresses only, Saturday delivery is not available to Highlands and Islands and for large and bulky items. Please note that as with next day deliveries, Saturday deliveries are not guaranteed by any couriers but are taking priority.
21/06/2020 - Update
We have temporarily suspended all shipping outside of Europe, including Australia, New Zealand, USA, Canada, UAE, South Africa.
10/05/2020 - Update
The JGS4x4 workshop and shop remain closed for the foreseeable future. We are still operating the mail order parts business at full capacity.
10/05/2020 - Update
We are pleased to report that since we have swapped most small parcel deliveries away from Royal Mail, deliveries are much better. 80% of orders are being delivered the next day. Our cut off time does vary from day to day depending on how busy we are and what time the couriers collect from us. We are not able to guarantee any next day deliveries.
Australia, New Zealand, UAE and all other Rest Of World Countries - VERY LONG DELAYS at customs means there WILL be considerable delays. We have considered removing these countries, please only order if you accept there will be LONG delays.
29/04/2020 - Update
UK deliveries are mostly OK, only some minor delays in some areas.EU Shipping might take 2-4 days longer to some countries. Australia, New Zealand, UAE - Severe delays are reported and will be ongoing for several weeks. Expect 2-3 weeks extra.
22/04/2020 - Update
Due to increasing problems and complaints with Royal Mail deliveries, we are now shipping over 90% of orders with couriers and not Royal Mail wherever possible. We do recommend that even for smaller orders, you choose and upgrade your delivery at the checkout to avoid delays and disappointment. For some Scottish Highlands, Islands, Northern Ireland and other areas this is not possible so we will continue to use Royal Mail.
21/04/2020 - Update
We are getting an increasing number of problems with Royal Mail deliveries. We are getting reports of delays of 7-10 days or more with Royal Mail48 and Royal Mail Tracked48 services. There are some reports of delays with Tracked24 deliveries too. We are trying to divert as many parcels as possible to other services such as Parcelforce and DPD where cost-effective and feasible.
If you are still waiting for an order posted between the 13th and 19th April, please be patient, your parcel is not lost but in the huge backlog of parcels that Royal Mail is trying to process into their system.
20/04/2020 - Update
Parcelforce has suspended their 'Large' delivery services so are no longer collecting or delivering 'Large' items. This means that at the moment we cannot accept orders for any large items over 1.5 metres long. We have removed most affected items from sale on the JGS4x4 website, but there may be some we have missed. Affected items would be bumpers, roof bars, side sills etc.
16/04/2020 - Update
Royal Mail delivery problems. We are getting reports that some Royal Mail second class post is taking a long time to be delivered, Royal Mail is struggling with a huge backlog of parcels throughout the country. Please consider upgrading to courier delivery or Royal Mail Tracked24 if you require your order quickly.
We have suspended the Saturday delivery option from our website, too many people are ordering and choosing Saturday delivery but not realising that this service is no longer a guaranteed timed service.Apart from that we are managing OK and getting most website orders dispatched on time. We are struggling on Mondays and Tuesday due to the huge volume of orders, so please be patient, if you are urgent, consider choosing next day delivery at the checkout, although not guaranteed, these orders are taking priority.
As always, if you are a key worker and you require essential parts, please do let us know and we will do everything possible to help you.Stay safe and look after yourself and your families.
08/04/2020 - Update
We are still shipping out orders although with the long Easter weekend coming, we will not be dispatching orders on Friday 10th or Monday 13th because of the Bank Holidays.
DPD and Parcelforce are still delivering without any major problems or delays in the UK, shipping to some parts of Europe may take a day or two extra.
Royal Mail are still struggling, and some deliveries are experiencing some long delays, please upgrade your delivery option at the checkout if you are particularity urgent for your order. However, timed deliveries are no longer guaranteed but they are taking priority.
We are still open, but business is far from normal! Please be polite and courteous when contacting us. I know some of you want to come and collect from our store, but we are strictly closed to the public for yours and our health.
It is not worth the risk to anybody's health to collect non-essential vehicle parts. There is no need to be rude and aggressive on the phone, and please respect our decision to protect our staff so we can continue to supply many customers by mail order.
We are starting to see stock availability issues from some suppliers for some items, wherever possible, we will try and source products from other suppliers to keep our shelves stocked.
As always, if you are a key worker and you require essential parts, please do let us know and we will do everything possible to help you.Stay safe and look after yourself and your families.
02/04/2020 - Update
A few customers have phoned or asked if they can come and collect from our shop or book in their car for a service in the workshop. We are still operating but strictly mail order only. The trade counter and workshop remains closed.
When ordering, please do not choose to have your order delivered to a work or business address if that business is closed or opening reduced hours. The couriers will simply return the parcel to us at extra cost; they will no longer re-attempt delivery or hold the parcel until collected.
Click and collect from your local convenience store or collection point has been suspended by DPD and Parcelforce.
As always, if you are a key worker and you require essential parts, please let us know, and we will do everything possible to help you.Stay safe and look after yourself and your families.
27/03/2020 - Update
We are still operating but strictly mail order only.
We have a very small family team working in the warehouse picking and packing orders.
All couriers collecting daily although delivery times are no longer guaranteed. Next day deliveries will take priority but are not guaranteed to be delivered the next day.
Customer support is still active between 8am and 5pm via email or live chat on the website.
Stock levels are good, so if we are showing stock on our website, we have it in stock and will be able to ship your order.
If you are a key worker and you require essential parts, please let us know and we will do everything possible to help you.
Stay safe and look after yourself and family.
25/03/2020 - Update
The latest Government advice is that online businesses like JGS4x4 can continue to operate and are encouraged to stay open. However all couriers including DPD, Parcelforce and Royal Mail are under extreme pressure with the increase in parcel deliveries, please be patient and kind to delivery drivers!
You will not be asked or expected to sign for deliveries, please give delivery drivers space and do not approach them.
We are still operating but strictly mail order only. Our trade counter, shop and workshop remain closed. Please respect this for the health and safety of the JGS4x4 team and please do not come to us to try and buy anything or collect anything, we have to be very strict.
We have a smaller team working in the warehouse and we still have daily courier collections although delivery times are no longer guaranteed. Next day deliveries will take priority but are not guaranteed to be delivered the next day.
Customer support is still active between 8am and 5pm via email or live chat on the website.
Stock levels are still good, so if we are showing stock on our website, we have it in stock and will be able to ship your order.
If you are a key worker and you require essential parts, please let us know and we will do everything possible to help you.
Stay safe and look after yourself and family.
17/03/2020 - Update
Trade Counter: Closed until further notice
We have taken the very tough decision to close our trade counter and postpone any workshop jobs, to minimise the direct contact and exposure between people. However, this is also, to enable us to keep the mail-order side of the business running smoothly and efficiently. This is the area where JGS4x4 excels, and the businesses main 'bread and butter'.
Mail Order: OPEN
The mail-order business is still running at full capacity. Our warehouse is still fully stocked and we are getting daily deliveries from suppliers and collections from couriers.
The best way to order any parts that you need is through our website www.jgs4x4.co.uk and if you need to ask us a question you can email us at sales@jgs4x4.co.uk
Don't forget any orders over £60 are postage FREE for the majority of the UK!
Staff HealthWe are pleased to say that none of our staff, team members or families have Coronavirus and like everybody else we are doing our absolute best to prevent contracting or spreading the disease.
15/03/2020 - Update
At the moment, all of our main suppliers still have plenty of stock of most products. We did start to see a few items that are sourced from China go out of stock in early March. These are likely to remain unavailable for several months. We do foresee that more and more items will become unavailable over the next few weeks and months. This is due to manufacturing, supply chain and delivery issues as the pandemic affects every aspect of our lives, businesses, and society as we know it!
It is hard to predict which items and types of products this will be, where possible JGS4X4 has increased our stock holding of popular and essential products. If, and when we run out of stock of some products, we may have to source products from different suppliers.
We have re-instated the option for Saturday delivery. When ordering on a Friday, you have the option to choose Saturday delivery. This only applies to items that are in stock, and for UK mainland addresses only, Saturday delivery is not available to Highlands and Islands and for large and bulky items. Please note that as with next day deliveries, Saturday deliveries are not guaranteed by any couriers but are taking priority.
21/06/2020 - Update
We have temporarily suspended all shipping outside of Europe, including Australia, New Zealand, USA, Canada, UAE, South Africa.
10/05/2020 - Update
The JGS4x4 workshop and shop remain closed for the foreseeable future. We are still operating the mail order parts business at full capacity.
10/05/2020 - Update
We are pleased to report that since we have swapped most small parcel deliveries away from Royal Mail, deliveries are much better. 80% of orders are being delivered the next day. Our cut off time does vary from day to day depending on how busy we are and what time the couriers collect from us. We are not able to guarantee any next day deliveries.
Australia, New Zealand, UAE and all other Rest Of World Countries - VERY LONG DELAYS at customs means there WILL be considerable delays. We have considered removing these countries, please only order if you accept there will be LONG delays.
29/04/2020 - Update
UK deliveries are mostly OK, only some minor delays in some areas.EU Shipping might take 2-4 days longer to some countries. Australia, New Zealand, UAE - Severe delays are reported and will be ongoing for several weeks. Expect 2-3 weeks extra.
22/04/2020 - Update
Due to increasing problems and complaints with Royal Mail deliveries, we are now shipping over 90% of orders with couriers and not Royal Mail wherever possible. We do recommend that even for smaller orders, you choose and upgrade your delivery at the checkout to avoid delays and disappointment. For some Scottish Highlands, Islands, Northern Ireland and other areas this is not possible so we will continue to use Royal Mail.
21/04/2020 - Update
We are getting an increasing number of problems with Royal Mail deliveries. We are getting reports of delays of 7-10 days or more with Royal Mail48 and Royal Mail Tracked48 services. There are some reports of delays with Tracked24 deliveries too. We are trying to divert as many parcels as possible to other services such as Parcelforce and DPD where cost-effective and feasible.
If you are still waiting for an order posted between the 13th and 19th April, please be patient, your parcel is not lost but in the huge backlog of parcels that Royal Mail is trying to process into their system.
20/04/2020 - Update
Parcelforce has suspended their 'Large' delivery services so are no longer collecting or delivering 'Large' items. This means that at the moment we cannot accept orders for any large items over 1.5 metres long. We have removed most affected items from sale on the JGS4x4 website, but there may be some we have missed. Affected items would be bumpers, roof bars, side sills etc.
16/04/2020 - Update
Royal Mail delivery problems. We are getting reports that some Royal Mail second class post is taking a long time to be delivered, Royal Mail is struggling with a huge backlog of parcels throughout the country. Please consider upgrading to courier delivery or Royal Mail Tracked24 if you require your order quickly.
We have suspended the Saturday delivery option from our website, too many people are ordering and choosing Saturday delivery but not realising that this service is no longer a guaranteed timed service.Apart from that we are managing OK and getting most website orders dispatched on time. We are struggling on Mondays and Tuesday due to the huge volume of orders, so please be patient, if you are urgent, consider choosing next day delivery at the checkout, although not guaranteed, these orders are taking priority.
As always, if you are a key worker and you require essential parts, please do let us know and we will do everything possible to help you.Stay safe and look after yourself and your families.
08/04/2020 - Update
We are still shipping out orders although with the long Easter weekend coming, we will not be dispatching orders on Friday 10th or Monday 13th because of the Bank Holidays.
DPD and Parcelforce are still delivering without any major problems or delays in the UK, shipping to some parts of Europe may take a day or two extra.
Royal Mail are still struggling, and some deliveries are experiencing some long delays, please upgrade your delivery option at the checkout if you are particularity urgent for your order. However, timed deliveries are no longer guaranteed but they are taking priority.
We are still open, but business is far from normal! Please be polite and courteous when contacting us. I know some of you want to come and collect from our store, but we are strictly closed to the public for yours and our health.
It is not worth the risk to anybody's health to collect non-essential vehicle parts. There is no need to be rude and aggressive on the phone, and please respect our decision to protect our staff so we can continue to supply many customers by mail order.
We are starting to see stock availability issues from some suppliers for some items, wherever possible, we will try and source products from other suppliers to keep our shelves stocked.
As always, if you are a key worker and you require essential parts, please do let us know and we will do everything possible to help you.Stay safe and look after yourself and your families.
02/04/2020 - Update
A few customers have phoned or asked if they can come and collect from our shop or book in their car for a service in the workshop. We are still operating but strictly mail order only. The trade counter and workshop remains closed.
When ordering, please do not choose to have your order delivered to a work or business address if that business is closed or opening reduced hours. The couriers will simply return the parcel to us at extra cost; they will no longer re-attempt delivery or hold the parcel until collected.
Click and collect from your local convenience store or collection point has been suspended by DPD and Parcelforce.
As always, if you are a key worker and you require essential parts, please let us know, and we will do everything possible to help you.Stay safe and look after yourself and your families.
27/03/2020 - Update
We are still operating but strictly mail order only.
We have a very small family team working in the warehouse picking and packing orders.
All couriers collecting daily although delivery times are no longer guaranteed. Next day deliveries will take priority but are not guaranteed to be delivered the next day.
Customer support is still active between 8am and 5pm via email or live chat on the website.
Stock levels are good, so if we are showing stock on our website, we have it in stock and will be able to ship your order.
If you are a key worker and you require essential parts, please let us know and we will do everything possible to help you.
Stay safe and look after yourself and family.
25/03/2020 - Update
The latest Government advice is that online businesses like JGS4x4 can continue to operate and are encouraged to stay open. However all couriers including DPD, Parcelforce and Royal Mail are under extreme pressure with the increase in parcel deliveries, please be patient and kind to delivery drivers!
You will not be asked or expected to sign for deliveries, please give delivery drivers space and do not approach them.
We are still operating but strictly mail order only. Our trade counter, shop and workshop remain closed. Please respect this for the health and safety of the JGS4x4 team and please do not come to us to try and buy anything or collect anything, we have to be very strict.
We have a smaller team working in the warehouse and we still have daily courier collections although delivery times are no longer guaranteed. Next day deliveries will take priority but are not guaranteed to be delivered the next day.
Customer support is still active between 8am and 5pm via email or live chat on the website.
Stock levels are still good, so if we are showing stock on our website, we have it in stock and will be able to ship your order.
If you are a key worker and you require essential parts, please let us know and we will do everything possible to help you.
Stay safe and look after yourself and family.
17/03/2020 - Update
Trade Counter: Closed until further notice
We have taken the very tough decision to close our trade counter and postpone any workshop jobs, to minimise the direct contact and exposure between people. However, this is also, to enable us to keep the mail-order side of the business running smoothly and efficiently. This is the area where JGS4x4 excels, and the businesses main 'bread and butter'.
Mail Order: OPEN
The mail-order business is still running at full capacity. Our warehouse is still fully stocked and we are getting daily deliveries from suppliers and collections from couriers.
The best way to order any parts that you need is through our website www.jgs4x4.co.uk and if you need to ask us a question you can email us at sales@jgs4x4.co.uk
Don't forget any orders over £60 are postage FREE for the majority of the UK!
Staff HealthWe are pleased to say that none of our staff, team members or families have Coronavirus and like everybody else we are doing our absolute best to prevent contracting or spreading the disease.
15/03/2020 - Update
At the moment, all of our main suppliers still have plenty of stock of most products. We did start to see a few items that are sourced from China go out of stock in early March. These are likely to remain unavailable for several months. We do foresee that more and more items will become unavailable over the next few weeks and months. This is due to manufacturing, supply chain and delivery issues as the pandemic affects every aspect of our lives, businesses, and society as we know it!
It is hard to predict which items and types of products this will be, where possible JGS4X4 has increased our stock holding of popular and essential products. If, and when we run out of stock of some products, we may have to source products from different suppliers.